Last updated: July 1, 2026
Overview
These Payment and Refund Terms apply to paid subscriptions for SRS Cortex, a marketing analytics and operations SaaS platform operated by Mishagin Vyacheslav Vladimirovich.
By selecting and paying for a plan, you agree to the payment, billing, cancellation, and refund terms below in addition to our Terms of Use.
Payment is made online at checkout using the payment methods shown on the pricing or billing page. The final price, billing period, currency, and available payment method are displayed before payment confirmation. Taxes may apply depending on your billing country.
Refunds are handled in good faith and in compliance with applicable consumer protection laws.
Eligibility
Initial purchase — you may request a refund within 30 calendar days of the first charge. The refund amount is calculated proportionally based on unused subscription time (not a full refund). Example: if you used 10 days of a 30-day monthly plan, you receive a refund for the remaining 20 days.
Renewals — refunds are calculated proportionally for the remaining subscription period from the date of the request. There is no separate 30-day window for renewal charges.
Upgrades — when upgrading mid-cycle, the price difference is prorated. Downgrades take effect at the next billing period; partial refunds for unused time on the higher tier are not provided unless mandated by law.
Free trials — no charge applies during an active free trial. Converting to a paid plan starts the billing period and refund window described above.
How to request a refund
Use the support form from your account email with the subject "Refund request".
Include your registered email, invoice or transaction ID, plan name, and reason for the request.
We acknowledge receipt within one business day and review requests within 5 business days.
Approved refunds are issued to the original payment method unless technically impossible.
Processing time
Refunds typically appear within 5–10 business days after approval, depending on your bank or card issuer.
Chargebacks initiated without contacting us first may result in account suspension pending investigation.
We notify you by email when a refund is processed or if additional information is needed.
Payment and refund methods
Card payments — paid by card at checkout and refunded to the same card when a refund is approved.
Bank transfers and instant payment methods — when available at checkout, refunds are sent to the originating account or payment method when identifiable; otherwise we contact you for valid banking details.
Promotional credits or coupons — non-refundable; only the cash portion paid is eligible.
Currency — refunds are issued in the currency charged. Exchange-rate differences from your bank are outside our control.
Non-refundable situations
Requests submitted after the applicable refund window.
Accounts terminated for Terms of Use violations.
Partial periods already consumed on annual plans after the money-back window.
Third-party marketplace purchases (e.g., app store billing) where the store's policy governs refunds.
Refund abuse and fair use
We reserve the right to deny refunds when we detect abuse, including repeated subscribe-and-refund patterns, use of production resources beyond plan limits during the refund window, automated API abuse, payment fraud, or other Terms of Use violations.
Excessive API calls, scraping, or reselling Cortex access without authorization may disqualify a refund and lead to immediate account closure.
Partial refund calculation
When a partial refund is granted (e.g., pro-rata under local law), the amount is calculated as follows:
Refund = (Unused days ÷ Total days in billing period) × Amount paid − Applicable fees
- Unused days count from the day after the refund approval date through the end of the current billing period.
- Payment processor or currency conversion fees already incurred may be deducted.
- Tax amounts are refunded only where we are required to remit them back to you.
Questions
For billing or refund questions, use the support form.