Support form
Support: support@srs-cortex.com
Information and legal notices: info@srs-cortex.com
Use the support form with your account email and a brief description of the issue.
We aim to reply within 24 hours on business days.
In-product support
Signed-in customers can open a ticket from the Cortex workspace under Help → Contact support for faster routing to the right team.
Response times
General inquiries are handled within 24 hours. Billing and access issues are prioritized; complex technical investigations may take up to three business days.
Account and data deletion
You may request deletion of your Cortex account and associated personal data. To process your request we need to verify ownership of the account.
- Open the support form and include the address linked to your account.
- Include the subject line "Account deletion request" and your registered email.
- We confirm receipt and complete deletion within 30 days, subject to legal retention requirements.
Other channels
For security vulnerabilities, use the Report a problem page. For service availability, see Status.