Last updated: June 26, 2026
How to report
Use the support form with details about the issue. The more context you provide, the faster our team can investigate and resolve it.
- Send your report through the support form.
- Include clear steps to reproduce the problem.
- Attach screenshots, screen recordings, or error messages when available.
- Provide the email address linked to your Cortex account if the issue relates to a specific account.
Security vulnerabilities
Security issues receive priority review. We treat reports of vulnerabilities in SRS Cortex with urgency and appreciate responsible disclosure.
Please do not publicly disclose a vulnerability before we have had a reasonable opportunity to investigate and remediate. We will acknowledge receipt and keep you informed of progress.
Abuse and spam
To report spam, phishing, unauthorized use of Cortex, or other abuse of the platform, use the support form with examples, URLs, and account identifiers involved.
Response times
We aim to respond within one to three business days. Security reports and service outages are prioritized; complex investigations may take longer.